Fees
Payment
The cost of a consultation is payable at the end of the session by cash, direct deposit, credit/debit, PayPal Pay in 4, Google Pay or Apple Pay. If payment of your invoice is not received within 7 days, it is considered overdue. You will receive 3 reminders within 28 days of the issue of your invoice to make payment.
Rebates
Medicare rebates are only available for therapy clients who have been referred by a medical professional under a Mental Health Treatment Plan. Not all health insurance policies cover psychology services, please check with your insurance provider as to what cover you are eligible for.
New clients
All initial appointments include a one-time non-refundable new client fee of $50 to cover administrative costs. The fee is payable per family, which means it will be waived for additional immediate family members of current clients. NDIS participants do not need to pay a new client fee.
Alternate Payment Methods
Service fees
Cancellations
If you need to cancel or reschedule your appointment, please give your psychologist at least 24 hours notice, otherwise you will be charged a cancellation fee (50% of your appointment fee*). Additional appointments will not be scheduled until this cancellation fee has been paid. Please make every effort to notify our client support team if you are unable to attend an appointment - there are often other clients waiting for appointments, and it would be appreciated if they could be given the opportunity to come in.
*Cancellation fees vary for NDIS funded services. Please read our full terms of service as well as your individual service agreement.
