QLD Client Support / Clinic Coordinator
Part-time | In-clinic | Norman Park

About Scope:

  • We are a well-established group psychology practice focusing on neurodevelopmental conditions located in Norman Park, Brisbane.
  • Our team is known for providing exceptional support within the mental health care sector.
  • We operate strictly on our core values: Understanding, Adaptable, High Achievers, and Reliable.
  • We operate a mostly paperless office that uses new technologies to complete administrative tasks efficiently.
Advance Your Career: Client Support to Clinic Coordinator (12-Month Fast-Track)

Most administrative roles offer a desk and a static to-do list. This role offers a definitive, structured runway to a senior coordination role. We are seeking a highly committed, detail-oriented professional to join our practice initially as a Client Support team member. You will work directly under our current Clinic Coordinator to learn the ropes, with a structured 12-month development plan to take over the Coordinator role by early to mid 2027 (subject to successfully achieving all core performance competencies). If you are looking for "just a job" to pass the time, this role is not for you. If you are a driven A-player looking for a long-term home where your initiative, reliability, and loyalty are rewarded with genuine career progression, keep reading.

What We're Looking For
  • You are a natural people person who is also highly organised and driven by innovation and efficiency.
  • You are willing and ready to commit to a minimum of 24 months in the role.
  • You bring a minimum of one year of administration experience, ideally within a medical or allied health setting.
  • You possess excellent verbal and written communication skills with a very high level of attention to detail.
  • You have a high level of computer literacy and are genuinely open to learning new software.
Your 12-Month Trajectory

Phase 1: Immediate Impact (Client Support - Working under current Clinic Coordinator)

  • Act as a dedicated people person—warm, friendly, and genuinely enjoying engaging with others.
  • Manage appointments, handle enquiries, and ensure our clients have a positive and seamless experience.
  • Provide essential administrative support to our passionate team of psychologists.
    Efficiently respond to client communications across calls, emails, texts, and live chat messages.
  • Bring a drive for innovation by learning our systems and looking for ways we can improve our daily workflow.
  • Work 3-4 days part-time to start, with the room to transition to full-time hours (if desired) as you grow into the Clinic Coordinator role.

Phase 2: Transition to Clinic Coordinator (By Early to Mid 2027, Performance-Based)

  • Coordinate the day-to-day running of the Scope clinic to ensure consistently smooth client experiences.
  • Assist with the coordination of practitioner calendars, including the allocation of assessment resources and clinic rooms.
  • Provide comprehensive initial and ongoing training and mentorship to client support team members.
  • Proactively problem-solve operational issues and drive continuous improvement by suggesting process and customer service enhancements.
  • Ensure the clinic premises are consistently maintained as a clean, safe, and inviting environment.
"I like working at Scope because it's a welcoming and supportive place to work. It's a privilege to be part of a team that genuinely cares about our clients and each other. There's a strong sense of collaboration and generosity at Scope. I also love the variety in my role, from therapy to assessments in the Bulimba clinic to outreach work supporting clients in rural communities, and, I appreciate the flexibility Scope offers, allowing me to balance meaningful work with life and my family." - Renee
What We Offer You
  • A calm, comfortable, and friendly working environment within a supportive mental health care setting.
  • In-house professional development opportunities tailored to your individual interests and strengths.
  • Staff wellbeing perks, including regular team events and a paid day off for your birthday.
  • Hybrid flexibility: The opportunity to work from home one day per fortnight once established in your routine.
Scope Bulimba Psychology Clinic - Therapy
How to Apply (Attention to Detail is Key)

We are ready for the right candidate to commence in late March to early April 2026. Applications officially close on Monday, 23 March, 2026.

To apply, please submit your resume and a cover letter to Jade Davis, CRO / Client Support Manager, at [email protected].

Important: To demonstrate your attention to detail and fit for this role, your cover letter MUST include:

  • The word "excellence" in the opening paragraph.
  • A brief paragraph describing a specific time you used innovation to improve a process or solve a problem in a previous role.
  • Your ongoing availability and why you are a great fit for Scope.

(Applications missing these specific requirements will not be reviewed).

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"I like working at Scope because it's a welcoming and supportive place to work. It's a privilege to be part of a team that genuinely cares about our clients and each other. There's a strong sense of collaboration and generosity at Scope. I also love the variety in my role, from therapy to assessments in the Bulimba clinic to outreach work supporting clients in rural communities, and, I appreciate the flexibility Scope offers, allowing me to balance meaningful work with life and my family." - Renee
Why You'll Love Being Part of Our Team
  • Competitive Salaried Package: Enjoy the security of a competitive salary.
  • Fantastic Perks: A paid day off for your birthday and an annual professional development fund to support your ongoing learning.
  • Supportive Environment: A calm, supportive, and experienced leadership team and the best colleagues you'll ever work with.
  • Comprehensive Admin Support: A professional and experienced administrative team to handle the paperwork, letting you focus on your clients.
  • Professional Resources: Access to a team portal with procedures, policies, and forms for efficient client management, plus a well-resourced library of research, books, therapy tools, and assessment batteries.
  • Wellbeing & Development: Regular team meetings and events (that are actually fun!).
  • Professional Growth: Regular in-house professional development, and both onsite and remote peer supervision (including supervision for provisional registration and registrar programs).
  • Work-Life Balance: Our mostly paperless office means less admin for you, and more time for practice, research, and professional growth.
  • Research Opportunities: Opportunities to participate in research led by our Director, Danielle Copplin.
Scope Bulimba Psychology Clinic - Therapy
Ready To Join Us?

If you would like to be part of our team, send our director, Danielle, an email via: [email protected]. In your email, let her know why you’d like to work at Scope, where you see yourself in five years time, and your ideal work-life balance. Don’t forget to attach your resume!

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