Emma Doran
Emma Doran
NDIS Services Manager
What services do you offer at Scope?

I provide a number of NDIS services for NDIS participants and the Scope team, including;

  • IDL Assist for NDIS
  • NDIS services management
  • Handling of NDIS complaints and feedback
  • Practitioner development
  • Progress monitoring and problem-solving
              What is your clinical background and qualifications?

              I am a Registered Nurse (Learning Disabilities), and have a Bachelor of Human Services with a focus on Positive Behaviour Support. I am currently completing a Master of Health and Clinical Research, and my research project is also on Positive Behaviour Support.

                    What values underpin your approach?

                    I have a person-centred approach, bringing respect and compassion to appointments, and prioritising the needs, preferences and goals of my participants. I value collaboration with my clients and colleagues, and I’m always learning and continuously improving my approach.

                          What do you find rewarding about being an NDIS Services Manager?

                          I really enjoy the dynamic nature of my role—I have a variety of responsibilities, and am often doing something different from one minute to the next. It’s always rewarding to see my clients work towards their goals and achieve positive outcomes. I also enjoy collaborating with the skilled practitioners in the Scope team, and engaging in business development, innovative service delivery and strategic planning.

                                Why do you like working at Scope?

                                I like working at Scope because it's an inclusive place to work, embracing diversity and belonging for all employees and clients. I also love Scope’s innovative approach to team culture, which encourages creativity and outside of the box thinking to find new solutions.

                                      What are some of your personal interests?

                                      Outside of work, I enjoy spending time with my family and two pets (Chester the dog, and Hamilton the cat). I also enjoy studying and learning new things, and like watching UK soaps and crime series to unwind.