Fees


Payment

The cost of a consultation is payable at the end of the session by cash, direct deposit, credit/debit, PayPal Pay in 4Google Pay or Apple Pay. If payment of your invoice is not received within 7 days, it is considered overdue. You will receive 3 reminders within 28 days of the issue of your invoice to make payment.

Rebates

Medicare rebates are only available for therapy clients who have been referred by a medical professional under a Mental Health Treatment Plan. Not all health insurance policies cover psychology services, please check with your insurance provider as to what cover you are eligible for.

New clients

All initial appointments include a one-time non-refundable new client fee of $50 to cover administrative costs. The fee is payable per family, which means it will be waived for additional immediate family members of current clients. NDIS participants do not need to pay a new client fee.

Service Fees



Cancellations


If you need to cancel or reschedule your appointment, please give your psychologist at least 24 hours notice, otherwise you will be charged a cancellation fee (50% of your appointment fee*). Additional appointments will not be scheduled until this cancellation fee has been paid. Please make every effort to notify our client support team if you are unable to attend an appointment - there are often other clients waiting for appointments, and it would be appreciated if they could be given the opportunity to come in.

*Cancellation fees vary for NDIS-funded services. Please read our full terms of service as well as your individual service agreement.


Alternate Payment Methods


PayPal Pay in 4
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We understand that the cost of assessments can sometimes be a barrier, so we offer flexible payment options to help make our services more accessible:

PayPal Pay in 4

Pay in 4 with PayPal*

This allows you to spread the cost of the assessment package over six weeks with four easy, interest-free installments. It's a convenient way to manage your budget without delaying the assessment. You'll receive the assessment report as soon as it's ready, even while you're still making payments.

*This payment method is preferred


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Scope In-house Payment Plan

We also offer our own payment plan option, allowing you to pay in installments over a period of up to six months. We'll securely store your card details in our system and process payments at an agreed-upon frequency and amount. This provides flexibility to tailor a plan that aligns with your financial situation. This option offers greater flexibility, but please note that the report will be released only after all payments are complete.

The minimum installment amount will depend on the assessment package you would like to proceed with. We're happy to discuss these options in more detail and answer any questions you may have. Our goal is to make the assessment process as smooth and stress-free as possible for you and your family.

Funding Bodies